2,084 thoughts on “Support”

  3. I just sent an email about changing my yandex email address. I had to create a new account because I was locked out due to a new phone number. Can we update this asap please? I would like to play the game. Thank you

  4. I have a new yandex email which i emailed you about if you can get back to me as soon as you can, thank you!! 🙂

  5. Hello, I have reinstalled the sims 4 automatic online but it still shows that the Growing Together pack is unowned. I am not sure if it is on my end that I am doing wrong.

    1. Hi! Are you using EA App? Did you run the installer again after synchronizing everything fully (all icons green) during the past half hour or so?

      1. I am using the EA app and I have waited until everything is synchronized green. I am going to try again one more time before I will unsync everything and try from the start.

        1. Please restart your computer and try again. If you receive a notification it was updated, after opening EA App please close it, restart your computer or exit EA App fully again, run it again.

        1. Nice! Yes, that would cause problems too. EA App is a bit weird for the past 3 days as well, so sometimes you need to kill it, run it, kill it, run it again 2 or 3 times to have everything working. 🤔

  6. hi i would've emailed but i'm having trouble logging in lol so anyway, when i downloaded the new update from today, i can't create or open create-a-sim to make a new save file, when i loaded a save file i have, all of the characters were blacked out completely (i had mods turned off so there weren't any mods). every time i tried to load a new save or create one it just gave me a white screen. when i looked at yandex it said several folders were unsynced (data, delta, s12, some other ones) or had red x's on them when they didn't before when i had loaded the game previously. they only showed up like that after the game was running, but when the game isn't running, everythings green and synced. if i run the game, random folders have red x's and the game is broken.

    let me know what you think and thanks for reading 🙂 and updating <3

    1. Hi!

      Thanks for your support!!!

      You can NOT use the game right now. Please check the status of the server at the right sidebar (on my site). I am still updating files and it's taking forever, even with my internet upgraded, sorry.

      😇

  7. hi so iv just isntalled yandex on my new pc to install the sims but when i log into yandex it only shows the sims 4 automatic as a option to download ..no premium access etc? email is 🌷

        1. It seems you lost access somehow. Please delete everything from your Yandex Disk (specially that folder you mention) and let me know. After that I will reinvite you and you can follow my tutorial again.

            1. Great!

              I just reinvited you and your invitation should be visible on your Yandex Disk's Web Interface at https://disk.yandex.com

              You can follow the tutorials below:

              Sims 4 Automatic (without gallery, the one you have)
              https://thesimarchitect.com/the-sims-4-all-in-one-automatic/

              Sims 4 Automatic Online With Gallery (Lab Version, in case you ever upgrade or if anybody else that reads this uses it)
              https://thesimarchitect.com/the-sims-4-automatic-online-lab-version-with-gallery/

              🌷 Have a lovely day! 🤗

  8. Hi I just renewed my subscription today, I was wondering if you can send my file to my new yandex email, its been awhile so I had to create a new one.

    1. Hi! Thank you very much! Sure! I just cancelled your older subscription (so you don't pay twice) and updated your information here. I need your new Yandex Account address, though, so I can revoke access to your previous Yandex and invite the new one instead. 😇

  9. Hi! I need to move my sims folders to another drive. For Electronics Art folder (which includes the mods etc.) I already did it and just moved it manually but I'm not sure how to do it for the Yandex disk files. If I drag them to another disk then will it still automatically update?

    1. Hi! How did you move your Mods folder? Because if you just move it, the game won't see it. You need to change your Document's "official" location to the desired drive or you need to use Symbolic Links.

      For the game, if you are using The Sims 4 Automatic without Gallery: https://thesimarchitect.com/the-sims-4-all-in-one-automatic/#:~:text=You%20can%20customize%20their%20app%20to%20your%20preferences
      You might need to run my installer again or update your shortcuts manually, since they will point out to the old location. 😇

      If you are using the version with Gallery, you need to use EA App or Origin to change the game location, then run my installer again after you play once after it finishes moving (EA App or Origin to change location, wait until it finishes moving, run the game once, close the game, run the installer, run the game again). My installer might ask you

    1. Hi! Thank you very much for your support resubscribing!!

      I just reinvited you and your invitation should be visible on your Yandex Disk's Web Interface at https://disk.yandex.com

      You can follow the tutorials below:

      Sims 4 Automatic (without gallery)
      https://thesimarchitect.com/the-sims-4-all-in-one-automatic/

      Sims 4 Automatic Online With Gallery (Lab Version)
      https://thesimarchitect.com/the-sims-4-automatic-online-lab-version-with-gallery/

      ☃️ Have a lovely day! 🤗

  12. I would like to switch to yearly. I am already monthly, do I just refill out the form to change to yearly?

    1. Hi! Thanks a lot for your support and also for asking! 🤗

      You can just subscribe to any new plan you'd like (including the ones with Lab/Gallery, if you find them useful), then let me know you did it, so I can double check your existing subscription (via PayPal, in your case) is cancelled. 😇

      Have a lovely day! 🤗

      1. I submited a new form, and cancelled my subscription through PayPal. Thank you for you help 🙂

  13. Hi!

    Could you help me out with getting the Premium Access version of Minecraft? I have it all the files saved to computer, the included Java installed, along with the Minecraft installation itself done too, but whenever I open the launcher and try to launch a game, it eventually says "Exit code 1: Reason: Crashed", without even launching the game. Am I doing something wrong here?
    thanks in advance!

    1. Hi! Which version of Minecraft are you trying to use? Old 1.12 or earlyer or new 1.13 or newer?

      Sorry I haven't use it for a very long time. Also, check that you have the latest Java, I remember that using the default installer seems to give you a very outdated one, you need to find how to get the very latest java manually.

      You can find it here: https://www.oracle.com/java/technologies/downloads/#jdk17-windows and you need to uninstall yours first. Then, get the Java 19 (64 bits ONLY): https://download.oracle.com/java/19/latest/jdk-19_windows-x64_bin.msi

    1. Hi! Thank you very much for your support resubscribing!

      I just reinvited you and your invitation should be visible on your Yandex Disk's Web Interface at https://disk.yandex.com

      You can follow the tutorials below:

      Sims 4 Automatic (without gallery)
      https://thesimarchitect.com/the-sims-4-all-in-one-automatic/

      Sims 4 Automatic Online With Gallery (Lab Version)
      https://thesimarchitect.com/the-sims-4-automatic-online-lab-version-with-gallery/

      ☃️ Have a lovely day! 🤗

    1. Hi! Thanks!!

      I sent you a couple of emails about your reinvitation and some additional information you requested. Keep me posted if you need anything! 🤗

  18. Hi, I resubscribed like two days ago:) Please renew my access when you get chance

    Yandex: ☃️ or ☃️

    1. Hi! Something is wrong with your email addresses. I wrote to your three addresses (Yandex, Gmail and icloud). Gmail is bouncing and I didn't get any answer on the others. I changed your Yandex to the other address you provided above hoping it works. Please let me know which email address of yours is good so I can update my database to be able to help you better when we need to communicate. 😇

  20. Just donated to get help to install. Is there something I need to download to have the help?

Comments are closed.

© 2007 - 2024 The Sim Architect - This site needs cookies to function properly. By visiting and browsing you consent to the usage of cookies (including third party ones). I am doing my best to get rid of as many cookies as possible and you're welcome to use ad blockers or disable "third party cookies" in your browser settings, but some functionality might be affected (mostly if you log in or play videos embedded from YouTube). Enjoy your stay while you're here and let me know if you find anything that needs to be fixed.Learn more...