2,125 thoughts on “Support”

            1. Hello, I haven't had this issue before but I'm unable to play because Yandex is saying ''Files are too large and weren't uploaded to Yandex disc''. It wants me to upgrade to their premium service which I'd have to pay for. Is this normal?
              I already don't play much anymore so that isn't really something I want to do

              1. Hi, I followed everything and all of the steps and the game loads just fine. But when I go to click “new game” the sim doesn’t load for create a sim. It shows those llamas instead of the icons when I click on things. Did I do something wrong?? I cannot see what I did wrong?

                1. Hi!! I just upgraded to the lab version, and when I try to load my games from the previous version it mentions about missing the new packs (grunge and book). I thought these were already updated in unless I missed it somewhere.

                  P.S. everything in re-synced and installed correctly, game loads as should, just says im missing the 2 new packs XD

                    1. hello, so the download was successful and i have them on my desktop although there aren't the normal sims 3 emerald icons, but when i double click the apps it says "windows is searching for TS3W.exe" and then another popup says "the item that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. nearest match..." etc. and then "do you want to fix this shortcut to point to this target (the target being the nearest match or do you just want to delete it" and then my options are fix it or delete it or cancel. should i do one of the options or am i supposed to do something else?

                      1. hi sorry to bother you, if i started the "create" option on cmd and then realized that i should do the delete one and canceled it, then started the delete option, is that okay or will it mess anything up? it says on cmd copying files, please wait but it's been going for a while without any change so i'm worried i did something wrong. thank you for your help 🙂

                                    1. Hi sorry. It still doesn't work, it's opening the game in the old version. Now yandex is trying to resync all the files it is at 41% now this is the second time it has done that . I was wondering if I should just uninstall sims 4 from my computer completely and just start over because everything I have tried is just eating up my disc space at this point.

                                      1. Hi again! I was wondering if I wanted to have access to the online gallery for sims 4, would that be an extra $15 a month, or would the current membership be upgraded again? Thanks so much. Also, I just wanted to say so far I'm loving the access, thank you SO MUCH for your service and allowing everyone to be able to enjoy the sims!!

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