2,084 thoughts on “Support”

  1. Sorry, just to add to my previous comment - i found the file! It says this - TS4_x64.exe.updating.wait and the file type is WAIT. However it's a full green file which means it's installed not waiting to be installed. Any ideas? 🙂 x

    1. Yes! It's green because it's synchronized on your end but it has a "funny name" because I am using this as a strategy to take the game exe down while all other files are updated, so you don't damage your saves by having a franken sim with some files that are new mixed with others that are old. Your question is good, though, and others reading this will understand next time there's an update.

  2. Hiya! I don't have the exe for sims 4 since the update today. It's not in the Sims4 Yandex folder so i can't get into the game? Thank you

  5. hello! i got a message saying the email was sent to my yandex but im not sure if it was an autoreply or not as I cannot see any invites or updates. Can you resend to 🎄@yandex? thank you & take your time 🙂

  6. Hello could you please re add me to yandex 🎄@yandex.com and any suggestions to get yandex to only sync the new for rent expansions and not try to download the game to my yandex drive. Thank you!

  7. Wont let me download the new update i have uninstalled and reinstalled and it just instanly turns into the red x i have plenty of space for it so idk what the issue is!

    1. Hi! It should have done it. Sometimes it goes red but then it goes back green. Yandex should show a blue icon when updating but sadly it seems to not do that and frequently show a red icon when it's still synchronizing content inside. Did it resolve after a while (large 13 GB update, might have taken a few hours)? Otherwise let me know and I can remove your access, you can delete everything and start over after.

    1. Thank you very much for letting me know. There's 2 or 3 other people interested thus far.

      Meanwhile you need to use the Windows' version.

  13. Hello.

    Thank you for your fabulous service and hard work over the years!

  15. I have installed a new hard drive and now when I'm trying to reinstall the Sims 4 it does not show the installer, after save to the computer and everything has changed to green, but there is not installed like the directions.. 🙂

  16. i renstated my sub and i accepted the invite but i didnt see any change idk if i did it right

        1. It seems you somehow lost access. Please delete everything inside your disk.yandex.com (via browser), clean the trash folder too, after. Let me know when it's all processed so I can reinvite you. 😇

  19. I have a new laptop and I forgot my username and my password for the yandex disk account. Is there any way to get access to yandex for installing sims on my new device?

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