2,117 thoughts on “Support”

        1. I am getting a pop-up from yandex disc saying "Files are too large and weren't uploaded to Yandex Disc." "Activate Yandex 360 Premium to upload files bigger than 1 GB." The files in question are ClientDeltaBuild0, ClientDeltaBuild6, ClientDeltaBuild7, ClientDeltaBuild8. It tells me to choose a plan, or move to a different folder, but I feel like I remember you saying we didn't need to get premium for this. How do I resolve this?

                          1. Hi,
                            Yesterday when I went to update the game for the new DLC, the "data" and "delta" folders had a red x on it, instead of the blue syncing one. I uninstalled Yandex, uninstalled the Sims and starting fresh, but I'm still getting the same issue with my fresh reinstall

                              1. Hey, could you help me please?
                                Yesterday I saved my game and shut down my computer but when loading the game today all of the packs are showing as 'unowned'. Everything was working fine before and is still downloaded through Yandex Disk. I repaired the game and restarted my PC however this made no difference. 🙁

                                Thanks in advance!

                                      1. Hi! Firstly, thank you for your immense work and support (:

                                        I've been a patron for a few years and am only just now running into this issue.

                                        My game was crashing at launch all of a sudden after I updated to the most recent kits yesterday. I did a clean install but was having the same issue ):

                                        I ended up trying to do another clean install, but now all the folders have nothing in them. When inside the Yandisk app, all the folders under Premium Access have a green tick (and 'download' in an instant), but there are 0 files inside these folders. Under the Sims 4 Automatic version the files are present. Inside my actual game folder on my drive, only the folders are present.

                                        If I could have some help that would be so wonderful, once the game can actually download I may also need help the crashing to desktop during launch issue. Thank you so much in advance (:

                                        1. Hi
                                          External hard drive questions as I'm trying to figure out what is the best method.
                                          Right now I have my game via shell extention on my hard drive.
                                          When there are auto updates do I need to redo the steps above to add the new updated game?
                                          Second Question
                                          What about just installing the game on my external hard drive? Do I just point yandex to the hard drive and install from there and all future updates will just auto update?

                                          Leave a Reply

                                          © 2007 - 2024 The Sim Architect - This site needs cookies to function properly. By visiting and browsing you consent to the usage of cookies (including third party ones). I am doing my best to get rid of as many cookies as possible and you're welcome to use ad blockers or disable "third party cookies" in your browser settings, but some functionality might be affected (mostly if you log in or play videos embedded from YouTube). Enjoy your stay while you're here and let me know if you find anything that needs to be fixed.Learn more...